Support Policy at "Khodlek" E-commerce

Our Return and Refund Policy was last updated on [Today's Date].

Thank you for shopping with "Khodlek"!

At "Khodlek," we strive to provide an exceptional shopping experience for our valued customers. If for any reason you are not completely satisfied with your purchase, we encourage you to review our return and refund policy. This policy has been created to ensure your rights and protection as a consumer.

The following terms apply to all products purchased through our website:

Interpretation and Definitions

Interpretation

Words with the first letter capitalized have specific meanings defined under these conditions. The following definitions shall apply regardless of whether they appear in singular or plural.

Definitions

• Company (referred to as "the Company," "We," "Us," or "Our") refers to "Khodlek."
• Goods refers to items offered for sale on the Service.
• Orders means a request by you to purchase Goods from "Khodlek."
• Service refers to the website of "Khodlek."
• Website refers to https://khodlek.com/.
• You refers to the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without providing any reason.

• Order Cancellation Deadline: The 14-day period starts from the day you received the Goods or a third party appointed by you (other than the carrier) receives possession of the product delivered.
• How to Cancel an Order: To exercise your right to cancel, you must inform us of your decision via:
  • Visiting our contact page: [Contact Page Link].
  • Sending us an email at: contact@khodlek.com.

Refund Process

• We will refund the amount paid no later than 14 days from the day we receive the returned goods.
• The same method of payment you used for the order will be used for the refund.
• You will not incur any fees for the reimbursement.

Conditions for Returns

To ensure your goods are eligible for return, please make sure:

• The goods were purchased within the last 14 days.
• The goods are in their original condition and packaging.
• Goods that cannot be returned include:
  • Goods made to your specifications or clearly personalized.
  • Goods that deteriorate rapidly or have exceeded their expiration date.
  • Goods that are not suitable for return for health or hygiene reasons and have been unsealed after delivery.
  • Goods that are, after delivery, inseparably mixed with other items.

Rejected Goods

We reserve the right to refuse the return of any merchandise that does not meet the above conditions at our sole discretion.

Customer Support

If you need assistance or have any questions regarding our return and refund policy, feel free to contact us:

• Email: contact@khodlek.com
• Website: https://khodlek.com/

At "Khodlek," we are committed to providing the best customer service and fulfilling your needs professionally. Thank you for trusting us.