Seller Policy Pages

Support Policy

Our Return and Refund Policy was last updated on [December 15, 2024]

Thank you for shopping at Khodlek.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words with the initial letter capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

Company: Refers to "Khodlek," or "We," "Us," or "Our," as described in this agreement.
Goods: Refers to the items offered for sale on the Service.
Orders: Means a request by You to purchase Goods from Us.
Service: Refers to the Website.
Website: Refers to Khodlek, accessible from https://khodlek.com/.
You: Means the individual or legal entity accessing or using the Service.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason.

Deadline for cancellation: The deadline for canceling an Order is 14 days from the date You received the Goods or when a third party appointed by You (other than the carrier) takes possession of the Goods.

To exercise Your cancellation rights:

You must inform Us of Your decision by:

Visiting this page on our website: https://khodlek.com/contact
Sending us an email at: contact@khodlek.com

Refund Process:

We will reimburse You no later than 14 days from the day We receive the returned Goods. The reimbursement will be made using the same payment method You used for the Order, and no additional fees will be applied.

Conditions for Returns

To be eligible for a return, please ensure:

The Goods were purchased within the last 14 days.
The Goods are in their original packaging.

Non-returnable items:

The following Goods cannot be returned:

Goods made to Your specifications or clearly personalized.
Goods that, by their nature, cannot be returned, deteriorate rapidly, or have expired.
Goods that cannot be returned due to health protection or hygiene reasons if they were unsealed after delivery.
Goods that are, after delivery, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the conditions above at Our sole discretion.

Additional Support

For any inquiries or assistance, please contact Us:

Email: contact@khodlek.com
Website: https://khodlek.com/

We appreciate Your business and look forward to serving You again at Khodlek.

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